TERMS & CONDITIONS

 

Thank you for visiting jordanalexanderjewelry.com. We have prepared the information below to ensure that your experience on our website is a positive one. Should you have any questions concerning any of our policies, please contact us at Info@jordanalexanderjewelry.com

 

Returns & Exchanges

We at Jordan Alexander want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase provided it is unaltered, unworn, and presented in saleable condition (no signs of wear) and with tags unremoved. Simply follow the guidelines below:

  1. To return or exchange an item, email info@jordanalexanderjewelry.com to request a Return Merchandise Authorization Number (RMA). The item must be returned within 10 days of the original shipment date. The customer is responsible for the cost of return shipping.

  2. Once we receive your return, please allow up to 5 business days to process your return, plus another 5 business days for the refund to be reflected on your credit card statement. We will notify you by email once we have received and processed your return.

*We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Jordanalexanderjewelry.com.  

 

REPAIRS

All Jordan Alexander Jewelry is guaranteed on defects in material and workmanship for a period of 30 days from delivery. Normal wear and tear, improper care, or damage resulting from misuse will void this warranty. 

Should you require a repair, please contact us at info@jordanalexanderjewelry.com with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. We will assess whether the repair is approved on a case-by-case basis at its sole discretion depending on the nature of the repair. 

 

SHIPPING, TAXES, AND DUTIES:

We ship to the United States and Canada. For international orders, please contact us directly at info@jordanalexanderjewelry.com

Shipping is free within the United States for all purchases over $250. Purchases under $250 will be shipped via FedEx ground at standard rates, and packages are insured at their full value to protect your merchandise. Shipping to Canada is a flat $45 fee. 

For made-to-order items, shipping will take 4-6 weeks. 

State sales tax will be applied to all orders shipped to Alabama. 

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

 

COLLECTION INFORMATION

Jordan Alexander Jewelry collects customer information for a variety of reasons, including providing superior customer service and to communicate with our customers about new products, promotions and services. We collect personal information such as your name, telephone number, e-mail and postal address that you provide to us when you subscribe to our site, place an order, or communicate with us via email.
 


OUR EMAIL LIST

We offer those who sign-up for our email list advance notice of sales, new merchandise and other Jordan Alexander Jewelry news. Email addresses collected are used internally only and not shared with a third party. If at any time you wish to not receive our emails, you may unsubscribe by contacting info@jordanalexanderjewelry.com with “REMOVE” as the subject header or you can safe-unsubscribe by clicking on the link at the bottom of the newsletter.

 

COOKIES

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Jordan Alexander Jewelry uses cookies to help us process the items in your shopping cart, understand your preferences and allow your shopping experience to be a positive one.